Hannah Louise

Cox

Managing Consultant, Advanced Technology, EMEA

Hannah is the Subject Matter Expert for Customer Experience for Korn Ferry Professional Search  across the UK and EMEA. She supports businesses to attract people centric, diverse and inclusive leaders to revolutionise their Customer Experience propositions across operations, strategy and  transformation, ensuring profitable commercial outcomes and demonstrable ROI.

Hannah’s experience spans multiple industries with a technology focus: Financial Services – FinTech  and InsurTech, Consumer Goods - E-commerce, Telecommunications, Gaming and Software.

Diversity & Inclusion at a senior leadership level has been a core focus to Hannah’s work over recent  years.

Hannah has a ‘radically human’ approach to her role and believes that one of the crucial reasons  behind her success is her ability to foster close and trusting relationships with stakeholders. Hannah  gets people talking, about the things that truly matter.

Hannah has spent over 10 years in Executive Search exclusively focused on the Customer  Experience industry, experiencing first hand how the industry has evolved during this crucial phase  with regards to Customer Experience, people and digital transformation.

Hannah is ranked at number 11 in Customer Experience Magazine’s highly coveted list of Top Industry  Professional’s for 2021, and works hard to maintain a high profile in the Customer Experience  industry. She is known globally as a Thought Leader in the Customer Experience space and has also  been identified globally as ‘top female CX talent to watch’ for the future.