Performance analytics have become increasingly advanced with traditional means of tracking the effectiveness and efficiency of the recruitment function giving way to far more sophisticated methods. Questions around how we measure RPO success and what we use to do so are more pertinent now than ever.

To find out what companies really think about RPO metrics and how they could be improved in the future, Futurestep partnered with HRO Today Magazine to undertake a primary market research study among users of recruitment process outsourcing (RPO) services. We focused our investigation on three key areas:

  • What Key Performance Indicators (KPIs) are being used in the RPO space and how satisfied are users with those metrics?
  • What recruitment metrics do users want that they don’t currently have?
  • What RPO users can do to ensure metrics provide value?

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