Futurestep Powers-Up Avaya’s Talent Acquisition Capability

Partnership to support EMEA & APAC Recruitment

London, June 9, 2015 – Futurestep, a Korn Ferry (NYSE:KFY) company specialising in high-impact recruitment solutions, today announced it has been selected by Avaya to provide a Recruitment Process Outsourcing (RPO) solution across EMEA and APAC, as it looks to advance its in-house resourcing function.

A 21st century business communications company, Avaya is looking to fill c.500 internal and external roles this year across EMEA and APAC. The organisation will utilise Futurestep’s expertise to build and manage full life cycle recruitment strategies for external and internal hires across both regions. The vacancies will specifically focus on niche technology account management, sales and marketing, research and development roles, and corporate functions.

As part of its contract with Avaya, Futurestep will deploy recruiters on client sites in the UK, Ireland, Germany, Hungary, Israel, UAE, Australia, China and Singapore. Avaya and Futurestep have agreed to a long term RPO contract that will evolve over time to flex with Avaya’s future needs utilising Futurestep’s global Recruitment Centers of Excellence (RCOE) including sites in Poland, China and New Zealand.

Steve Fitzgerald, Vice President, Human Resources, Avaya, commented: “Avaya is on a transformational journey where our talent needs are changing, and we need a partner to help us build an internal recruitment team with in-country experience, language capacity, and market savvy. It was important that we selected a partner who would challenge us to think differently and consult rather than provide an ‘out of the box’ solution. Futurestep demonstrated a passion for innovation and a desire to build a global governance model to integrate into our global HR team. We are excited about the potential for leveraging Futurestep’s clear recruitment technology know-how and candidate assessment IP as we evolve the service over time.”

 Rory Jeffcock, Business Development Director EMEA, Futurestep added: “As a consultative business it has been both challenging and rewarding to work with Avaya to design an in house recruitment solution to meet such diverse geographical needs. Avaya’s sophistication when it comes to the marriage of ‘big data’ and selection techniques has complimented Futurestep’s ability to deliver services both from client site and remotely via its global network to secure the talent needed to drive business growth.”

 Avaya’s desire to implement an RPO solution reflects its commitment to finding the best talent available at the right cost per hire but also in a measured and appropriate time to hire. Avaya is moving through a business transformation with time to hire recognised as a key factor in successfully achieving growth objectives for the business.

 The partnership also includes deployment of Futurestep’s Foresight™ reporting tool which, when integrated with Avaya’s Peoplefluent Applicant Tracking System, provides a dashboard of near-real-time data helping to measure and monitor mutual success. The deployment of job specific Talent Communities will support the business to build dynamic talent pipelines across EMEA and APAC.

Futurestep’s Talent Acquisition Advisory practice will be involved in the programme implementation process by providing Avaya with insight into candidate recruitment behaviour across the globe and also provide Avaya stakeholders with a verified recruitment data set to act as the benchmark data for the programme KPIs and continuous improvement targets.


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About Futurestep

Futurestep is the global industry leader in high-impact recruitment solutions; offering fully customised, flexible services to help organisations meet their talent and recruitment needs. Our clients turn to us for provenexpertise, a global process and infrastructure, proprietary competency models, innovative sourcing and attraction strategies, and a unique approach to measure and optimise business impact.

As a Korn Ferry company, Futurestep can meet a variety of workforce requirements; from RPO and project recruitment, to search and consulting, our solutions apply a truly world-class capability to deliver talent with impact, providing the experience and global reach to identify, attract and retain the people who drive business success. To learn more, visit www.futurestep.com.

About Korn Ferry

Korn Ferry is the preeminent authority on leadership and talent. For decades, clients have trusted us to recruit leaders throughout the world. Today we are their partner in designing strategies to accelerate business outcomes through talent. For more information, visit www.kornferry.com.

About Avaya 

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.Avaya.com.