Korn Ferry

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Voices® 360 Feedback Facilitation and Coaching Certification


What are the best practices for creating and delivering confidential, timely, and accurate 360º feedback?

Course Summary:

North America: Two day course, 8:30-5:30pm.

EMEA and APAC: Two day course, 10:00 - 6:00pm (Day 1) & 8:30 - 5:00pm (Day 2)

*This course has pre-requisite requirement of either Korn Ferry Leadership Architect or Leadership Architect® 101


Voices is Korn Ferry's research-based and experience-tested solution for delivering 360° feedback that helps career-minded people to succeed. Voices uses Korn Ferry's Leadership Architect® Competencies (characteristics generally considered beneficial to career success) and/or Career Stallers and Stoppers (characteristics generally considered harmful to career success) as the foundation by which important development plans are created. Equipped with best practices for implementing Voices, you will be able to facilitate constructive and meaningful 360° feedback for all levels of your organization.


  • Discuss the theory, use and best practices for 360º feedback
  • Describe how learners and raters will use the Voices online survey system to provide feedback
  • Describe and accurately interpret a Voices feedback report
  • Provide coaching to feedback receivers at level one or better
  • Plan a learner feedback session
  • Help a learner determine priorities for near term and longer term performance improvement and career development
  • Implement a Voices program in your organization that is aligned with competencies and HR systems
  • Explore proven methods to implement a 360º Process in your organization


Attendees will be equipped with the skill set needed to facilitate the entire 360° feedback process in their own organization.

Who should attend:

Practitioners who will provide 360° feedback and development planning in their organizations. Professional coaches implementing the Korn Ferry Voices tool, and other professionals involved with facilitating the feedback process. Appropriate for all levels.

Additional information:

This certification also includes the opportunity for you to participate in and receive your own individual Voices 360° feedback. This process allows you to experience the assessment as both a learner and a coach. Please note, feedback delivery is contingent on the date of your course enrollment, 360° assessment initiation and completion, and coach availability. While we try to accommodate on-site feedback delivery whenever possible, feedback sessions will also be conducted via phone before or after the certification session.

What is included in the registration fee?

  • Two-day course materials and practice with the suite of tools, as well as breakfast, refreshments, and lunch

  • 14 hours of CEU credit hours through the HR Certification Institute™ and the Society for Human Resource Management

  • Fees are due and payable at the time of registration. Additional logistical details will be sent with a confirmation of your enrollment.

Program Dates:

For upcoming dates and locations or to view other available courses, please see the HR Certification Overview & Schedule. For additional information, please call +1 (612) 337-8277 or email certifications@kornferry.com



Public certification courses are facilitated by expert practitioners and recognized by the Human Resource Certification Institute™, and the Society for Human Resource Management and eligible for continuing education credits. Information about how to claim credits from a public certification will be provided shortly after the certification takes place.



Korn Ferry is an HR Certification Institute approved provider. This program has met the HR Certification Institute’s criteria to be pre-approved for PHR, SPHR, and GPHR recertification credit.

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