Senior Client Partner, Global Sales and Service Effectiveness
Andy led the growth of the financial services vertical for an enterprise software firm, doubling revenue to over $1B per year.
He facilitated the development of a single customer service model across multiple lines of business for a major global insurer.
Andy crafted the sales transformation plan to support a $500 million per year growth goal for a major global institutional bank.
He transformed the European credit card division for a major petroleum retailer, overhauling product, service, sales, and marketing, growing sales 11% in a flat market.
Andy’s unique experience living and working in several countries reinforces his perspective how cultural change underpins successful transformation.
Prior to joining Korn Ferry, Andy led Financial Services at Salesforce, Workday and Anaplan. He delivered new solutions, improved sales coverage models, and deepened industry partnerships.
Andy spent nearly a decade in strategy consulting with IBM Global Services, specializing in customer relationship management, operational effectiveness and innovation growth strategy.
Prior to consulting, Andy worked in Financial Services, leading the transformation of Texaco’s European payments business, incubating businesses for Citibank and GE Capital and advising Mastercard’s Chief Product Officer on new product launch effectiveness.
Andy received a Masters’ degree in International Finance from Columbia University in New York and a B.A. in History from Duke University in North Carolina. Andy has co-authored papers including, “Best Practices in Mobile Sales Enablement” and “Private Client 2020 - The Transformation of the Client and Advisor Experience.” He is a certified Six Sigma Blackbelt and is fluent in French and Dutch and lives in Washington DC.