Elise Franklin

Senior Director, Customer Succes

With 15 years of experience in customer success and enterprise support, I am passionate about helping organizations thrive through strategic client engagement and innovative solutions.

My career spans Customer Success and leadership roles at top technology companies, including Smartsheet, Qualtrics and PwC, as we well as across tech startups, like graduate assessment tool pymetrics, where I specialized in driving customer satisfaction, renewals, and long-term partnerships.

Currently, as Senior Director of Customer Success at Korn Ferry, I leverage my expertise to deliver tailored client strategies that foster growth, retention, and success. I thrive on building strong relationships and creating impactful solutions that align with business objectives.