He helps organisations articulate their employee promise and then design employee experience measurement tools to assess the extent to which that promise is actually being experienced day-to-day.

Richard has led countless employee programmes across sectors including professional services, pharma, financial services, FMCG, retail, technology, and manufacturing.

Richard has worked in the field of employee experience management for the last 15 years, after 10 years in industry.

He has a B.A. in French and Spanish from Nottingham University, an MBA from the Open University Business School, diplomas from the Chartered Management Institute and, most recently, certification from INSEAD in Building Digital Partnerships and Ecosystems.

Richard is a fluent French and Spanish speaker.