When You Click on A Link to Open A PDF in Getting Things Done, Nothing Happens

 

Detail: 
When you click on a link to open a PDF in Getting Things Done, nothing happens.

Cause: 
Adobe Reader is not configured to launch PDFs in the browser.

Solution: 
Configure Adobe Reader to display PDF files in your browser by following the instructions in the Adobe Support article called Display PDF In Browser.

Additional information: 
The generic PDFs in the course can be opened by the Reader stand-alone program. However, the participant workbook-specific pdfs can only be launched in the brower via the Reader ActiveX plug-in. The plug-in must be enabled in the Internet Explorer browser AND it must be configured correctly for these pdfs to open.

Troubleshooting

Use our self-help tools, or submit a Support Request.

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Documentation

Technical documentation and requirements for Korn Ferry eLearning and assessment products.

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Contact Us

For assistance with technical issues please contact the Client Technology Services support team:

Email: cts-support@kornferry.com

Phone: 1-800-969-9646 (International: 1-415-277-8280)

Support is available 24x7, except on company holidays.