FYI Resource Center

Factor I: Thought

A. Understanding the business

5. Business insight

The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:

Additional resources

Read all about it...

Sharpening your business acumen

Ram Charan, business consultant, speaker, and writer, provides a six-step guide for incorporating external trends into your internal strategies:

  1. What is happening in the world today?
  2. What does it mean for others?
  3. What does it mean for us?
  4. What would have to happen first (for the results we want to occur)?
  5. What do we have to do to play a role?
  6. What do we do next?

11. Customer focus

The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:

Additional resources

It's been said...

“The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.” – Jeff Bezos, American business magnate and founder and CEO of Amazon.com.

Watch and learn...

Six differences between customer-focused companies and operations-focused companies

New York Times best-selling author Shep Hyken shares six key differences between companies that are customer-focused and those that are operations-focused.


17. Financial acumen

The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:

Additional resources

It's been said...

“A budget tells us what we can't afford, but it doesn't keep us from buying it.” – William Feather, American publisher and author


35. Tech savvy

The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:

Additional resources

Read all about it...

Why tech-savvy CEOs rule the world

Aaron Skonnard, President & CEO of Pluralsight explains why today’s most successful CEOs are tech savvy. He describes five key reasons for pairing tech savvy with key leadership traits and exceptional vision, regardless of the nature of the organization.

B. Making complex decisions

8. Manages complexity

The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:

Additional resources

It's been said...

“It isn’t that they can’t see the solution. It’s that they can’t see the problem.” – G. K. Chesterton, English journalist and author.

Competencies in action...

How good is your problem solving?

A quick quiz to help you identify your approach to dealing with problems. A variety of tools is provided to help you increase your effectiveness in managing the complexity of problem solving.


12. Decision quality

The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:

Additional resources

It's been said...

“If passion drives you, let reason hold the reins.” – Benjamin Franklin, American inventor, politician, and one of the founding fathers of the United States


32. Balances stakeholders

The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:

Additional resources

Competencies in action...

Stakeholder Management Toolkit

An interactive toolkit to help you manage your stakeholders. This step-by-step guide takes you through how to identify, prioritize, and understand your stakeholder group. Including videos and downloadable tools, it’s simple and fun to use.

C. Creating the new and different

18. Global perspective

The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:

Additional resources

It's been said...

“The trick to forgetting the big picture is to look at everything close-up.” - Chuck Palahniuk, best-selling American author of Fight Club, Survivor, and Lullaby


19. Cultivates innovation

The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:

Additional resources

Watch and learn...

How schools kill creativity [Video file]

Sir Ken Robinson makes an entertaining and profoundly moving case for creating an education system that nurtures (rather than undermines) creativity. An insight into the challenge that the education system presents in terms of developing creativity in ourselves and in others.

It's been said...

“Innovation is hard. It really is. Because most people don’t get it. Remember, the automobile, the airplane, the telephone, these were all considered toys at their introduction because they had no constituency. They were too new.” – Nolan Bushnell, founder of Atari, Inc. and widely considered to be a founding father of the video game industry


33. Strategic mindset

The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book: