Business Skills Training

High-Impact Communication


Individual contributor (all) and front line leaders

  • Onsite Instructor-led
  • Virtual instructor-led

High-Impact Communication teaches techniques for creating high-impact communication with coworkers, clients, and stakeholders. Through practical exercises and group discussions, participants determine their own communication styles and then learn how to identify the communication styles of their audiences and how to adapt messages accordingly. This course provides hands-on practice in crafting persuasive messages, facilitating dialogue, and making powerful presentations. Participants will walk away from the course firmly grounded in key communication techniques and with the additional tools necessary to apply these techniques to their work environments.

Learning objectives

  • Deliver persuasive communications that achieve the outcomes you want.
  • Adapt your communication style to the receiver’s style for greater impact.
  • Work and dialogue more effectively in small groups.
  • Select the most appropriate medium and structure for high-impact communication.
  • Implement techniques and strategies to create high-impact communication.
  • Plan your communications and meetings for maximum results.

Behavioral Competencies

  • Builds networks
  • Communicates effectively
  • Customer focus
  • Demonstrates self-awareness
  • Drives results
  • Instills trust
  • Self-development


  • Presentation skills
  • Stakeholder expectation management
  • Verbal communication
  • Taking charge of organizational change
  • Define product/process change strategy
  • Managing change
  • Perform gap analysis


  • Onsite instructor-led: 3 days - 22.5 / 2 days - 15
  • Virtual instructor-led: 3 days - 22.5 / 2 days - 15