Connect and build loyalty with customers in high-stakes situations.
Technical support engineers and field service representatives provide service in uncertain environments. With tight deadlines, big budgets, complex solutions and daunting responsibilities, they’re laser-focused on fixing broken products. Each time your field service reps interface with a client—whether face-to-face, in writing or over the phone—they have an opportunity to build and maintain the customer relationship in challenging moments.
Service Ready for Technical Support & Field Service helps them build skills to meet and exceed customer expectations, providing an experience that delights your customers—even in situations that are less than delightful.
Soft skills, including communication skills, are an essential element of delivering an exceptional customer experience that builds customer loyalty. Customer support executives frequently know that communication skills training for their field technicians and support personnel is one of the greatest areas of opportunity. But many organizations don’t devote the time and resources necessary to develop those skills.
When organizations include communication skills in their customer support training curriculum, they see remarkable results:
This is where field and technical support training makes a difference.