Korn Ferry Service Support Level Details

Service Support Level Details for KF Assess & KF Select
Service Support Level Details for KF Architect
Service Support Level Details for KF Digital Integrated Solutions
Service Support Level Details for KF Profile Manager
Service Support Level Details for KF Pay
Service Support Level Details for KF Recruit
Service Support Level Details for KF Scout

Service Support Level Details for KF Assess & KF Select 

Korn Ferry offers a consistent tiered structure of Silver, Gold, and Platinum services, with each level providing increasing service across Setup & Support, Training & Education, and Enablement.

The following chart shows the current Service features available in each level, as set forth on the COF:

Service Level

Silver (“Self Service”)

Subscription Setup & Support

  • Setup and creation of an administrator account
  • Access to a 24x5 technical help desk & support materials
  • Usage data and reports

Training & Education

  • Access to Client Resource Centre for various training collateral such as user guides
  • Access to e-learning portal for training courses including administrator training and Hiring Manager report interpretation training

Enablement Support 

  • Access to Client Resource Centre with range of functionality including e-commerce & helpdesk
  • Insight information such as thought leadership, white papers, industry news & updates
  • Product related materials such as release notes, roadmaps, and FAQs

Service Level

Gold (“Enhanced Service”)

Subscription Setup & Support

  • Setup and creation of an administrator account
  • Access to a 24x5 technical help desk & support materials
  • Usage data and reports
  • Set-up of client administrators on the platform
  • Named Delivery Consultant
  • Mapping of Client competency model to KFLA framework

Training & Education

  • Access to Client Resource Centre for various training collateral such as user guides
  • Access to e-learning portal for training courses including administrator training and Hiring Manager report interpretation training
  • 15% discount on public training courses and certification programs
  • Access to archived materials & recordings from prior user groups and forums

Enablement Support 

  • Access to Client Resource Centre with range of functionality including e-commerce & helpdesk
  • Insight information such as thought leadership, white papers, industry news & updates
  • Product related materials such as release notes, roadmaps, and FAQs
  • Quarterly Usage reports
  • Invitation to User Forums
  • Maximum hours of consultative delivery by the enablement team – as set forth on the COF

Service Level

Platinum (“Personalized Services”)

Subscription Setup & Support

Gold Setup & Support +
  • Connectivity testing
  • Tailoring of Success Profiles
  • Client Branding
  • ATS integration (Graduate assessments)
  • Live Chat Helpdesk capability

Training & Education

Gold Training & Education +
  • Knowledge Bursts Programme Access
  • 15% discount on in-house training courses
  • 25% discount on public training courses & certification programs

Enablement Support 

Gold Implementation & Support +
  • Tailoring of communication templates
  • Quarterly Talent Insight Report
  • Invitation to participate in client user feedback groups to help define and prioritize the platform roadmap
  • Maximum hours of consultative delivery by the enablement team – as set forth on the COF

 

Service Support Level Details for KF Architect

Korn Ferry offers a consistent tiered structure of Silver, Gold, and Platinum services, with each level providing increasing service across Setup & Support, Training & Education, and Enablement.

The following chart shows the current Service features available for KF Architect in each level:

Service Level

Silver (“Self Service”)

Subscription Setup & Support

  • Setup and creation of an administrator account
  • Access to a 24x5 technical help desk & support materials
  • Usage data and reports

Training & Education

  • Access to Client Resource Centre for various training collateral such as user guides
  • Access to e-learning portal for training courses including administrator training

Enablement Support 

  • Access to Client Resource Centre with range of functionality including e-commerce & helpdesk
  • Insight information such as thought leadership, white papers, industry news & updates
  • Product related materials such as release notes, roadmaps, and FAQs

Service Level

Gold (“Enhanced Services”)

Subscription Setup & Support

Silver Setup & Support +

  • Set-up of client administrators on the platform
  • Management of setting up client administrators, user access and profile collections
  • Orientation for a new client on their subscription access (standard process)
  • Named Delivery Consultant
  • Support from a Korn Ferry Digital Services Consultant in job matching & coding, and data validation through the Data Collection Tool to match to the Best In Class Success Profiles

Training & Education

Silver Training & Education +

  • 15% discount on public training courses and certification programs
  • Access to archived materials & recordings from prior user groups and forums
  • Introduction to Job Evaluation Training 1 day (50% discount on local price)
  • Introduction to KF Leadership Architect & KF 4Dimensions 1 day training (50% discount on local price)

Enablement Support 

Silver Implementation & Support +

  • Quarterly Usage reports
  • Invitation to User Forums
  • Yearly review of the Client's Job catalogue and add, adapt or delete success profiles Up to 10
  • Job Family Model review Up to 10 Success Profiles
  • QA process

Service Level

Platinum (“Personalized Services”)

Subscription Setup & Support

Gold Setup & Support +

  • Live Chat Helpdesk capability
  • Up to 2 hours meeting with a Korn Ferry Digital Services consultant and your HRIS team to facilitate data mapping and the overall submission process*

Training & Education

Gold Training & Education +

  • Introduction to Job Evaluation Training 1 day (free of charge)
  • Introduction to KF Leadership Architect & KF 4Dimensions 1 day training (free of charge)
  • 15% discount on in-house training courses
  • 25% discount on public training courses & certification programs

Enablement Support 

Gold Implementation & Support +

  • Tailoring of communication templates
  • Invitation to participate in client user feedback groups to help define and prioritize the platform roadmap
  • Yearly review of the Client's Job catalogue and add, adapt or delete success profiles Up to 30
  • Job Family Model review Up to 30 Success Profiles
  • QA Process

 

Service Support Level Details for KF Digital Integrated Solutions

Korn Ferry offers a consistent level of service support for KF Digital Integrated Solutions for Setup, Support, and Enablement, consisting of the following.

INCLUDED SERVICES

DESCRIPTION

Client Setup

  • Initial Client subscription setup, key stakeholder alignment on subscription and maximizing the value through communication

Configuration of Success Profiles 

  • Job titles configured to appear on the success profile

Job Description Mapping to Success Profiles  

  • Support to map job descriptions to identify success profile mapping

Standard Reporting/Analysis Support

  • Sharing and walking Client through Client’s quarterly analytics, with key messages from the report to show ROI
  • Access to white paper and Korn Ferry thought leadership

Project Management

  • Project implementation resources (setup, run and maintain project success)

POST IMPLEMENTATION

 

Client Delivery Management

  • Monthly Support to maintain Client satisfaction and ongoing enablement

Technical Support (Post Implementation)

  • Additional Support to problem solve issues

The services set forth above will be limited to a maximum of 150 hours; additional hours will be billed at Korn Ferry’s standard rates.

 

 

Service Support Level Details for KF Profile Manager

Korn Ferry offers a consistent tiered structure of Silver, Gold, and Platinum services, with each level providing increasing service across Setup & Support, Training & Education, and Enablement.

The following chart shows the current Service features available for KF Profile Manager for Work Measurement in each level:

Service Level

Silver (“Self Service”)

Subscription Setup & Support

  • Setup and creation of an administrator account
  • Access to a 24x5 technical help desk & support materials
  • Usage data and reports

Training & Education

  • Access to Client Resource Centre for various training collateral such as user guides
  • Access to e-learning portal for training courses including administrator training

Enablement Support 

  • Access to Client Resource Centre with range of functionality including e-commerce & helpdesk
  • Insight information such as thought leadership, white papers, industry news & updates
  • Product related materials such as release notes, roadmaps, and FAQs

Service Level

Gold (“Enhanced Services”)

Subscription Setup & Support

Silver Setup & Support +

  • Set-up of client administrators on the platform
  • Management of setting up client administrators, user access and profile collections
  • Orientation for a new client on their subscription access (standard process)
  • Named Delivery Consultant
  • Support from a Korn Ferry Digital Services Consultant in job matching & coding, and data validation through Data Collection Tool to match to the Best In Class Success Profiles

Training & Education

Silver Training & Education +

  • 15% discount on public training courses and certification programs
  • Access to archived materials & recordings from prior user groups and forums
  • Introduction to Job Evaluation Training 1 day (50% discount on local price)
  • Introduction to KF Leadership Architect & KF 4Dimensions 1 day training (50% discount on local price)

Enablement Support 

Silver Implementation & Support +

  • Quarterly Usage reports
  • Invitation to User Forums
  • Yearly review of the Client's Job catalogue and add, adapt or delete success profiles Up to 10
  • Job Family Model review Up to 10 Success Profiles
  • QA process

Service Level

Platinum (“Personalized Services”)

Subscription Setup & Support

Gold Setup & Support +

  • Live Chat Helpdesk capability
  • Up to 2 hours meeting with a Korn Ferry Digital Services consultant and your HRIS team to facilitate data mapping and the overall submission process*

Training & Education

Gold Training & Education +

  • Introduction to Job Evaluation Training 1 day (free of charge)
  • Introduction to KF Leadership Architect & KF 4Dimensions 1 day training (free of charge)
  • 15% discount on in-house training courses
  • 25% discount on public training courses & certification programs

Enablement Support 

Gold Implementation & Support +

  • Tailoring of communication templates
  • Invitation to participate in client user feedback groups to help define and prioritize the platform roadmap
  • Yearly review of the Client's Job catalogue and add, adapt or delete success profiles Up to 30
  • Job Family Model review Up to 30 Success Profiles
  • QA Process

 

Service Support Level Details for KF Pay

The following chart shows the current Service features available for KF Pay:

KF Pay

Service Type

Gold (“Enhanced Service”)

 

Subscription Setup & Support

  • Access to an automated data collection tool (in jurisdictions where available) to aid in data submission, including automated job matching & coding, and submission of data in any format. 
  • Setup and creation of an administrator account
  • Access to a 24x5 technical help desk & support materials
  • KF analyst support with data submission
  • Overview matrix of your organization’s data submission
  • Support with user account creation and permissioning

 

Training & Education

  • Access to an online portal to access various recorded training and support sessions; such as, training on using the Korn Ferry Pay and product platform, data submission training, and others
  • Schedule of regional and industry forums or user groups where provided (based on availability)
  • Invitation to a public/WebEx training session of the Korn Ferry Pay and its interactive functionality
  • 15% discount on Reward public training courses and certification programs where available

 

Enablement Support 

  • Access to an online knowledge base and service portal
  • Insight information such as thought leadership, white papers, industry news & updates
  • Product related materials such as release notes, roadmaps, and FAQs
  • Standard information on the pay market and annual database movement
  • Additional resources that can be leveraged while you use the data such as internal reporting templates
  • KF assistance with peer group selection
  • Detailed summary of the local salary market and database
  • Full feedback report providing company vs. market analysis

 

The following chart shows the current KF Pay Service Support features available:

Service Type

KF Pay Premium Silver (“Self Service”)

 

Subscription Setup & Support

  • Access to an automated data collection tool (in jurisdictions where available) to aid in data submission, including automated job matching & coding, and submission of data in any format. 
  • Setup and creation of an administrator account
  • Access to a 24x5 technical help desk & support materials

 

Training & Education

  • Access to an online portal to access various recorded training and support sessions; such as, training on using the Korn Ferry Pay and product platform, data submission training, and others
  • Schedule of regional and industry forums or user groups where provided (based on availability)

 

Enablement Support 

  • Access to an online knowledge base and service portal
  • Insight information such as thought leadership, white papers, industry news & updates
  • Product related materials such as release notes, roadmaps, and FAQs
  • Standard information on the pay market and annual database movement
  • Additional resources that can be leveraged while you use the data such as internal reporting templates

Service Type

KF Pay Premium Gold (“Enhanced Services”)

 

Subscription Setup & Support

Silver Setup & Support +
  • KF analyst support with data submission
  • Overview matrix of your organization’s data submission
  • Support with user account creation and permissioning

 

Training & Education

Silver Training & Education +
  • Invitation to a public/WebEx training session of the Korn Ferry Pay and its interactive functionality
  • 15% discount on Reward public training courses and certification programs where available

 

Enablement Support 

Silver Implementation & Support +
  • KF assistance with peer group selection
  • Detailed summary of the local salary market and database
  • Full feedback report providing company vs. market analysis

 

Service Type

KF Pay Premium Platinum (“Personalized Services”)

 

Subscription Setup & Support

Gold Setup & Support +
  • KF support for your HRIS team in mapping data submission fields
  • ½ day job mapping including overview matrix as output

 

Training & Education

 

Gold Training & Education +

  • Personalized training session of the Korn Ferry Pay and its interactive functionality, leveraging your organization’s data
  • 15% discount on in-house training courses
  • 25% discount on Reward public training courses & certification programs where available

 

Enablement Support 

 

Gold Implementation & Support +

  • Access to a KF analyst to help understand salary market data
  • Personalized workshop (2 hours) to support the interpretation of results and application to your organization

Service Type

KF Pay Basic Platinum (“Personalized Services”)

 

Subscription Setup & Support

  • Full setup for all platform users/delegates and appropriate permissions
  • Access to Data Collection Tool
  • Dedicated Korn Ferry delivery resource
  • Support from a Korn Ferry analyst in job grading, coding and data validation through the Data Collection Tool

 

Training & Education

  • 15% discount on public training courses
  • Public (virtual) training session with full demo of the Korn Ferry Basics platform and its interactive functionality and features
  • Access to Client Resource Center for e-learning training modules and documentation

 

Enablement Support 

  • Access to knowledge base resource for economic and remuneration trends, thought leadership papers
  • Access to Korn Ferry consultant for questions on use and outcome of the platform

Or

  • A workshop (2 hours) to support understanding of analysis and output from platform

 

Service Support Level Details for KF Recruit

The following chart shows the current Service features available for KF Recruit:

Service Level

Platinum (“Personalized Services”)

Subscription Setup & Personalization

 

Help Desk & Support

  • Mapping of Success Profiles to align to client Job Descriptions*
  • Quarterly Client success review call with client key stakeholder
  • Quarterly focus groups to highlight roadmap developments and improve system adoption/ongoing enablement
  • Client Success Optimization
  • Review of client usage and recommendations on maximizing client value
  • Access to a 24x5 technical help desk & support materials
  • Technical FAQs and Help documentation

Platform & End User Training

 

 

Network & Industry Forums

 

  • Recruiter Platform training (eLearning)
  • AI Sourcing training (eLearning)
  • Success Profile Configuration (eLearning)
  • 25% Discount on Recruiter Skills training course
  • Personal Platform training session

Engagement 

Access to Knowledge Base Resources

Communication and Enablement

  • Access to white papers and KF thought leadership
  • FAQs and user guides
  • Product & platform release updates & roadmap
  • Invitation to participate in client user feedback groups to help define and prioritize the platform roadmap
  • Quarterly Usage Reports

*Requires Profile Manager subscription and excludes KF Travel expenses.

Service Support Level Details for KF Scout

The following chart shows the current Service features available for KF Scout:

SECTION UNDER CONSTRUCTION

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