Facilitation Techniques for Business Analysis

Facilitation Techniques for Business Analysis focuses on teaching the facilitation skills necessary to elicit and analyze requirements on a project. In this highly interactive course, you will learn how to effectively help stakeholders define their needs and form these into quantifiable requirements through facilitation. As a facilitator, you will learn how to prepare for and conduct both face-to-face and remote group sessions. You will be exposed to several facilitation techniques, learn effective facilitation practices, and how to manage conflict in a session. Most importantly, you will have the opportunity to practice these skills in a safe environment.

Learning objectives

• Define facilitation in the context of business analysis.
• Identify opportunities for facilitation in business analysis.
• Explain the role and responsibilities of a facilitator.
• Plan a facilitation session.
• Choose appropriate facilitation techniques for a given session.
• Conduct a facilitation session using best practices.
• Manage conflict during a session.

Behavioural Competencies

• Balances stakeholders
• Being resilient
• Communicates effectively
• Cultivates innovation
• Customer focus
• Demonstrates self-awareness
• Drives engagement
• Interpersonal savvy
• Manages ambiguity and complexity
• Manages conflict
• Situational adaptability

Skills

• Presentation skills
• Requirements elicitation and facilitation
• Verbal communication

PDUs

• Onsite instructor-led: 2 days – 15
• Virtual instructor-led: 2 days – 15