Business Analysis Training

Facilitation Techniques for Business Analysis


Individual contributor (specialist – expert) and select front line leaders

  • Onsite Instructor-led
  • Virtual instructor-led

Facilitation Techniques for Business Analysis focuses on teaching the facilitation skills necessary to elicit and analyze requirements on a project. In this highly interactive course, you will learn how to effectively help stakeholders define their needs and form these into quantifiable requirements through facilitation. As a facilitator, you will learn how to prepare for and conduct both face-to-face and remote group sessions. You will be exposed to several facilitation techniques, learn effective facilitation practices, and how to manage conflict in a session. Most importantly, you will have the opportunity to practice these skills in a safe environment.

Learning objectives

  • Define facilitation in the context of business analysis.
  • Identify opportunities for facilitation in business analysis.
  • Explain the role and responsibilities of a facilitator.
  • Plan a facilitation session.
  • Choose appropriate facilitation techniques for a given session.
  • Conduct a facilitation session using best practices.
  • Manage conflict during a session.

Behavioural Competencies

  • Balances stakeholders
  • Being resilient
  • Communicates effectively
  • Cultivates innovation
  • Customer focus
  • Demonstrates self-awareness
  • Drives engagement
  • Interpersonal savvy
  • Manages ambiguity and complexity
  • Manages conflict
  • Situational adaptability


  • Presentation skills
  • Requirements elicitation and facilitation
  • Verbal communication


  • Onsite instructor-led: 2 days – 15
  • Virtual instructor-led: 2 days – 15