Business Skills Training

Coaching and Mentoring for Improved Performance


Individual contributor (specialist – expert), front line and mid-level leaders

  • Onsite Instructor-led
  • Virtual instructor-led

Coaching and Mentoring for Improved Performance offers a powerful behavioral coaching and mentoring model and a set of integrated tools that will improve the quality, efficiency, and effectiveness of coaching with lasting results—whether you have direct authority, or not. Through practical exercises, group discussions, and case studies, you will determine what work can be assigned and to whom, based on current performance levels and workload. You will also learn how to assign work with improved clarity and efficiency to establish a strong foundation for success.

Learning objectives

  • Effectively assign and guide progress on work.
  • Provide focused feedback to sustain or improve future performance.
  • Handle difficult performance issues.
  • Use essential skills for getting better results in coaching situations.
  • Apply a structured coaching and mentoring model to guide you through the coaching process.
  • Apply techniques for evaluating impact, including your own.
  • Assess and improve the current performance of others.

Behavioral Competencies

  • Action oriented
  • Builds effective teams
  • Demonstrates self-awareness
  • Develops talent
  • Directs work
  • Drives engagement
  • Drives results
  • Ensures accountability
  • Instills trust
  • Self-development
  • Situational adaptability


  • Negotiation
  • Performance improvement
  • Performance management process design


  • Onsite instructor-led: 3 days - 22.5 / 2 days - 15
  • Virtual instructor-led: 3 days - 22.5 / 2 days - 15