Business Skills Training

Critical Thinking and Problem Solving


Individual contributor (procedural – expert) and front line leaders

  • Onsite Instructor-led
  • Virtual instructor-led

Critical Thinking and Problem Solving addresses the five types of critical thinking needed in business environments: Strategic, tactical, analytical, innovative, and implicative. It also teaches a five-step process for responding to business problems/opportunities: Identify and analyze problems/opportunities, analyze the environment, explore potential responses, select the optimal response, and implement the optimal response. The course includes exercises and case studies, so participants can practice using the different thinking approaches to achieve maximum results.

Learning objectives

  • Use different thinking approaches at different times to yield better results.
  • Generate innovative responses to business problems and opportunities.
  • Assess your own thinking style preferences.
  • Think in the present to prepare for the future.
  • Determine the root cause of business problems and opportunities.
  • Apply different types of thinking for improved analysis and problem solving.
  • Assess possible responses accurately to select an optimal response.
  • Design and execute appropriate action plans.

Behavioral Competencies

  • Courage
  • Demonstrates self-awareness
  • Nimble learning
  • Self-development
  • Situational adaptability
  • Strategic mindset
  • Values differences


  • Action planning
  • Analytical processes
  • Define product/process change strategy
  • Knowledge management
  • Perform gap analysis
  • Planning and organizing
  • Policy development and implementation
  • Risk management
  • Stakeholder expectation management


  • Onsite instructor-led: 3 days - 22.5 / 2 days - 15
  • Virtual instructor-led: 3 days - 22.5 / 2 days - 15