Get to the heart of the issue.
Every organization designates dedicated customer service representatives to solve customers’ problems and issues. These issues require finding the right allocation of resources and time to resolve, often involving multiple touchpoints. Do your service professionals follow a repeatable, scalable process with consistently positive outcomes that result in decreased time to resolution?
Diagnostic Troubleshooting to be Service Ready gives your customer service teams a clear, logical and systematic approach to apply to problem-solving during the troubleshooting process. Reducing time-to-resolution and support costs, your teams learn strategies that lead to improved customer satisfaction scores with the right skills to troubleshoot effectively.
Diagnostic Troubleshooting customer service training offers a proven methodology that customer service reps can use to tackle root cause analysis of product- or process-related problems. Our Service Ready for Diagnostic Troubleshooting course breaks problem-solving down into six steps that are easy to follow:
Front-line customer service reps at all levels of your organization can use the customer service skills they learn in Service Ready for Diagnostic Troubleshooting in every customer conversation to get to resolution much more quickly--it takes mere minutes to implement all of the steps. And, by taking a strategic approach to resolving customer concerns on a consistent basis, it'll take significantly less time to resolve problems and improve customer satisfaction.