Predeployment Technical Readiness Information for Client It - Courses, Tools, and Instant Advice
The following information is for Client IT to help conduct Technology Readiness and Connectivty Testing. In most cases, end users can safely ignore this information.
effective date: 18 January 2018
To guarantee that email invitations and reminders to participants are not caught in your spam/junk email filters, it may be necessary to whilelist our SMTP server IP:
220.127.116.11 / 78 (mailer.kornferry.com) - effective February 11th, 2017
Alternatively, you can whitelist all emails from the following domains:
Firewall and security
For the courses and tools to function correctly, all of the following requirements must be met:
Active content (HTML files with <EMBED> and <OBJECT> tags) must be allowed.
Communication across the following ports must be allowed: HTTP (Port 80) and HTTPS (Port 443)
Network traffic to and from the following sites must be allowed:
For Leader as Coach & Interactive Tools only, traffic must also be allowed to and from the following:
Depending on your configuration, it may be necessary to create proxy exceptions or whitelist entries to insure that the above requirements are met.
For Tools and Instant Advice::
Most pop-up blocking software will NOT interfere with the successful use of these offerings. However, should pop-up blocker interfere with the offering, please add app.ninthhouse.net to the pop-up blocker exception list. Alternatively, before starting an offering, you may instruct participants to disable all pop-up blockers on their computer.
For Ninth House Courses:
Korn Ferry uses pop-up windows to track course progress in most courses. Pop-up blocking software will prevent most course tracking from functioning properly, so pop-up blockers should be disabled or excepted as explained above before participants begin working in a Ninth House course.
EXCEPTIONS: Some courses do not require pop-up windows for course tracking. You can ignore these warnings about pop-up blockers if the ONLY courses your participants will be using are:
Getting Things Done: Mastering Workflow Interactive
Impact Without Authority
Situational Leadership® II: Learn the Model
Situational Leadership® II: Fool's Gold I
Situational Leadership® II: Fool's Gold II
For assistance with technical issues please contact the Client Technology Services support team:
Phone: 1-800-969-9646 (International: 1-415-277-8280)
Support is available 24x7, except on company holidays.