Troubleshooting

Our Customer Support site provides a selection of self-service options for solving problems you may encounter while using Korn Ferry online products. Before contacting Support, we suggest you do the following:

1. Check Your System

   We recommend you start by running the QuickCheck. The QuickCheck is a brief, step-by-step auto-diagnostic tool that can detect or install components your computer needs in order to use our online products.

• For Online Assessments and Coaching Tools, use the Assessment Quickcheck.
• For assessments launched from products.kornferry.com, use the KF Digital QuickCheck.

1. Search the Knowledgebase

   Search or Browse the Support Knowledgebase for solutions to common problems. Go to the Knowledgebase.

2. Request Support

   If you are unable to resolve an issue through one of the above options, report the issue directly to our Customer Support Team.