Slow or low-quality intranet or internet connections can cause files not to load, course or assessment sessions to time out, videos to 'hang' or stutter, and other problems. The following steps will help you make the most of any connection – but especially a slow or weak one.
To get the best available speed and quality from your intranet and internet connections:
If the connection is still too limited to run the course or assessment after taking these steps, the solution is to switch to a better connection.
Korn Ferry online courses and assessments require a constant, stable internet connection of at least 360Kbps.
Connection Speed is tested for in the Quickcheck – but this test only captures the connection’s raw speed at a moment in time – and it assumes the connection has sufficient stability and capacity to sustain that speed. On a less stable, lower-capacity connection with latency or noise issues, the posted result of the Connection Speed test would have to be faster – in some situations, many times faster – to achieve a actual usable bandwidth of 360Kbps. Thus it is possible to pass the Quickcheck Connection Speed test and still have a problem intranet or internet connection. If a connection-related problem is suspected – even if the computer passes the Connection Speed test in the Quickcheck – you should follow the steps above. These steps cannot ‘fix’ a sub-par connection… but they will help insure that you are getting the most out of the connection you do have.
For assistance with technical issues please contact the Client Technology Services support team:
Phone: 1-800-969-9646 (International: 1-415-277-8280)
Support is available 24x7, except on company holidays.