Factor III: People
G. Building collaborative relationships
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
What makes collaboration actually work in a company? Forbes.
Learning not to compete. Harvard Business Review Blog Network.
The discipline of listening. Harvard Business Review Blog Network.
How to ask the right questions. Bloomberg Businessweek.
How to cooperate as a team member in a workplace. Chron.
Rules for making a good impression. Bloomberg Businessweek.
Exerting influence without authority. Harvard Business Review Blog Network.
In praise of praise. Forbes.
Managing your emotions at work: Controlling your feelings…before they control you. Mind Tools.
Collaboration is a team sport, and you need to warm up. Harvard Business Review Blog Network.
10 Ways effective leaders build trust. Psychology Today.
10 Tips for getting your colleagues to work with you better. Forbes.
Additional resources
Watch and learn...
Sound of Music – Antwerp Central Station (Belgium) [Flash mob video]
A viral video of a flash mob dancing at Antwerp Central Station, Belgium, to the song “Do-Re-Mi” from The Sound of Music. An example of the power and effectiveness of people collaborating and working to the same agenda.
It's been said...
“As you navigate through the rest of your life, be open to collaboration. Other people and other people’s ideas are often better than your own. Find a group of people who challenge and inspire you, spend a lot of time with them, and it will change your life.” – Amy Poehler, Golden Globe-winning and Peabody Award-winning American writer, producer, director, and actress
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
Conflict & cooperation in the workplace. Chron.
Want your team to work together? Start a fight. Inc.
Communicating effectively during conflict. Mediate.com.
The right way to fight. Harvard Business Review Blog Network.
Your brain is hooked on being right. Harvard Business Review Blog Network.
The 7 Cs of communication: A checklist for clear communication. Mind Tools.
10 Tips for tackling the toughest workplace conflicts: A guide to resolving on-the-job disputes. U.S. News & World Report.
Margaret Heffernan: Dare to disagree [Video file]. TED.
Resolving team conflict: Building stronger teams by facing your differences. Mind Tools.
For senior leaders, fit matters more than skill. Harvard Business Review Blog Network.
5 Keys of dealing with workplace conflict. Forbes.
How to manage your emotions in the workplace: Tips for expressing your feelings in the workplace. U.S. News & World Report.
Additional resources
Watch and learn...
Conflict resolution scribe video
Conflict resolution expert Jeff Muir delivers a quick overview of how and why conflict resolution works and how conflict can permeate a working relationship if not dealt with effectively.
It's been said...
“Always forgive your enemies—nothing annoys them so much.” - Oscar Wilde, Irish writer and poet
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
10 Tips for playing well with others at work. U.S. News and World Report.
Less-confident people are more successful. Harvard Business Review Blog Network.
Can I be happy at work if I don’t like my teammates? Psychology Today.
19 Ways to overcome shyness at work. Business Insider.
The secret to working with 4 different types of people. Business Insider.
What if you could truly be yourself at work? Harvard Business Review Blog Network.
10 Non-verbal cues that convey confidence at work. Forbes.
How much does networking work for business. Forbes.
What being an “authentic leader” really means. Harvard Business Review Blog Network.
7 Tips for difficult conversations. Harvard Business Review Blog Network.
5 Ways to be a better listener. Entrepreneur.
Additional resources
It's been said...
"To handle yourself, use your head; to handle others, use your heart." – Eleanor Roosevelt, American politician, diplomat, activist, and First Lady of the United States from 1933 to 1945
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
How networking can become your competitive advantage. Forbes.
7 Tips for networking. Entrepreneur.
How the most productive people grow their network while still getting it all done. Fast Company.
Fine-tune your networking skills. The Boston Globe.
Getting networking right [Podcast]. Harvard Business Review Blog Network.
5 Ways to use your network to grow your business. Entrepreneur.
Ten things that are not networking: Consulting edition. The Huffington Post.
How to start networking – and succeed. Forbes.
Additional resources
It's been said...
“Sometimes, idealistic people are put off by the whole business of networking as something tainted by flattery and the pursuit of selfish advantage. But virtue in obscurity is rewarded only in Heaven. To succeed in this world you have to be known to people.” – Sonia Sotomayor, Associate Justice of the Supreme Court of the United States of America
H. Optimizing diverse talent
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
Scientific, time-tested methods for hiring the best people. Business Insider.
Your secret to hiring a kick-ass team. Entrepreneur.
How to recruit top talent. Entrepreneur.
Don’t hire the perfect candidate. Harvard Business Review Blog Network.
Hiring: 6 Secrets to attracting top talent. Inc.
Why “hire slow, fire fast” is a better idea than you think. Fast Company.
The effort effect. Stanford Magazine.
Stop being deceived by interviews when you’re hiring. Forbes.
Recruiting, reinvented: How companies are using social media in the hiring process. Forbes.
The case against hiring people just like you. Inc.
Three ways to recognize a talent magnet. Harvard Business Review Blog Network.
How to fix the bad employee syndrome. Harvard Business Review Blog Network.
Exit right. Forbes.
Additional resources
Read all about it...
30 secrets of hiring the right people
Hiring the right people is not easy. Hear from 30 entrepreneurs regarding what they consider critical when deciding who to invite to join their teams.
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
Four areas where senior leaders should focus their attention. Harvard Business Review Blog Network.
4 Keys to coaching underperforming employees. Inc.
What coaches can do for you. Harvard Business Review Blog Network.
Learn more now. Fast Company.
Demystifying mentoring. Harvard Business Review Blog Network.
Seven ways to inspire employees to love their jobs. Forbes.
Keep your team by keeping them learning. Business Insider.
The ways to challenge employees. Chron.
How to make a smart lateral career move. Fortune.
Four ways to give good feedback. Time.
The #1 reason leadership development fails. Forbes.
How to develop future leaders. The Wall Street Journal.
Additional resources
It's been said...
"My job is not to be easy on people. My job is to take these great people we have and to push them and make them even better." – Steve Jobs, American entrepreneur, marketer, inventor, and co-founder, chairman, and CEO of Apple Inc.
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
How to handle difficult behavior in the workplace. Mediate.com.
How to make diversity and inclusion real. Harvard Business Review Blog Network.
The business case for diversity and inclusion. [YouTube].
How to deal with bad behavior in the workplace. Chron.
Cross-cultural communication takes more than manners. Harvard Business Review Blog Network.
Awareness of biases helps leaders adapt to diversity. Society for Human Resource Management.
How diversity can drive innovation. Harvard Business Review.
Self-awareness and the effective leader. Inc.
5 Keys of dealing with workplace conflict. Forbes.
Adapting to different communication styles. Small Business Advocate.
4 Soft skills that you need to learn. Fast Company.
Reaping the benefits of diversity for modern business innovation. Forbes.
Additional resources
Read all about it...
10 Things we know about the newest generation entering the workforce: Myths and Truth
Gen Y, born between the early 1980s and the early 2000s, are the youngest members of our workforce. Like generations before them, they have their own characteristics and preferences and leading them effectively means understanding them. Denison Consulting shares what they have learned about the myths and the truths of the Millennials.
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
How to build an A-team from day one. Harvard Business Review Blog Network.
The secret sauce of teamwork. Harvard Business Review Blog Network.
12 Simple things a leader can do to build a phenomenal team. Forbes.
Team dysfunction: Why it happens and how to fix it. Business Management Daily.
6 Ways to make your leadership and workplace fun again. Forbes.
3 Ingredients for building effective teams. Entrepreneur.
Is your team too big? Too small? What’s the right number? Wharton School of the University of Pennsylvania.
Factors that promote effective teamwork. Chron.
Five ways to build an effective team. Forbes.
How the best bosses foster team accountability. Business Insider.
Additional resources
Read all about it...
Five steps to building an effective team
Rosalind Cardinal, Principle Consultant of Shaping Change, provides five steps to building and sustaining the effectiveness of a team.
I. Influencing people
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
How to communicate effectively at work. Forbes.
The discipline of listening. Harvard Business Review Blog Network.
Types of nonverbal communication: 8 Major nonverbal behaviors. About.com Psychology.
5 Ways to communicate more clearly. Inc.
Eight ways to communicate your strategy more effectively. Harvard Business Review Blog Network.
Have the difficult conversation. Business Observer.
Who’s your audience? Ways to win your audience through inclusion. Toastmasters International.
I banned all internal e-mails at my company for a week. Forbes.
Creating effective presentation visuals: Connecting people with your message. Mind Tools.
Adapting to different communication styles. Small Business Advocate.
Want to be a better public speaker? Do what the pros do. Forbes.
Additional resources
Watch and learn...
No freaking speaking: Managing public speaking anxiety
Matt Abrahams of Stanford Graduate School of Business talks about the sources of speaking anxiety and identifies valid speaking anxiety management techniques to help presenters become more confident.
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
Good employees make mistakes. Great leaders allow them to. Forbes.
Your employees are engaged…REALLY? Forbes.
Disengaged employees? Do something about it. Harvard Business Review Blog Network.
Empowering your employees to empower themselves. Harvard Business Review Blog Network.
Build your group into a true team. Bloomberg Businessweek.
3 Essential rules to workplace honesty. Business Insider.
Team-building with a purpose. Entrepreneur.
7 Ways to build trust in a team. Recruiter.com.
Engagement starts with your leaders. Training Magazine.
How the best places to work are nailing employee engagement. Forbes.
Additional resources
Watch and learn...
Drive: The surprising truth about what motivates us.
An animated video supporting the New York Times best-selling business and management author, Dan Pink, talking about what really motivates people. The research he shares dispels some of the myths surrounding rewarding performance, and he suggests that autonomy, mastery, and purpose hold the key to motivation in the 21st century.
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
Great CIOs are politically savvy. CIO.
The best way to influence others. Gallup Business Journal.
Harnessing the power of informal employee networks. McKinsey Quarterly.
How authentic leaders ‘walk the walk.’ Bloomberg Businessweek.
Jason Fried: Why work doesn’t happen at work [Video file]. TED.
Navigating the “informal” organization. Bloomberg Businessweek.
Hate politics? You still need to be political to advance your career. Forbes.
Self-awareness and the effective leader. Inc.
Are you too agreeable? 7 Strategies to push back without coming off pushy. Forbes.
Additional resources
It's been said...
“The hardest thing in life to learn is which bridge to cross and which to burn.” – David Russell, Canadian writer and actor
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
10 Steps to executive-level confidence. The Wall Street Journal.
How to get your idea approved. Harvard Business Review Blog Network.
For real influence, listen past your blind spots. Harvard Business Review Blog Network.
Don’t let your ego grow bigger than your influence. Forbes.
3 Powerful skills you must have to succeed in sales. Forbes.
Ten reasons people resist change. Harvard Business Review Blog Network.
Overcome the 5 main reasons people resist change. Forbes.
Additional resources
It's been said...
“The best way to persuade people is with your ears—by listening to them.” – Dean Rusk, United States Secretary of State from 1961 to 1969
The following resources are also located at the back of each chapter in Korn Ferry's FYI® for your improvement book:
Top tips for creating a clear vision for your business. Small Business UK.
5 Rules for making your vision stick. Fast Company.
How to align employees with company goals. Chron.
4 Easy ways to become a more charismatic speaker. Public Speaking International.
Who’s your audience? Ways to win your audience through inclusion. Toastmasters International.
Recover your credibility. Harvard Business Review Blog Network.
The biggest mistake I see: Strategy first, urgency second. Forbes.
Appreciative inquiry: Solving problems by looking at what’s going right. Mind Tools.
12 Guidelines for deciding when to persist, when to quit. Harvard Business Review Blog Network.
How to get employees excited about your business vision. Inc.
3 Steps to make your vision work for you. Inc.
Additional resources
It's been said...
“To grasp and hold a vision, that is the very essence of successful leadership—not only on the movie set where I learned it, but everywhere.” – Ronald Reagan, 40th President of the United States of America