Associate Client Partner
How Tech is Changing Strategic Workforce Planning
Select and deploy strategic workforce planning tools to predict future talent needs and plan for succession and talent acquisition.
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How Tech is Changing Strategic Workforce Planning
How do you plan for tomorrow, today? By 2030, demand for skilled professionals will far outstrip supply. Workforce planning is essential to ensuring your organization has the right people in the right places doing the right things—regardless of future market volatility and talent availability. Effective workforce planning relies on having accurate data and then analyzing this data to extract meaningful and actionable insights. Unfortunately, it’s easy for organizations to end up with too many data points and no clear path forward.
“What we’re seeing in the market is most companies lack the internal analytic capability; they’re data rich and insight poor,” says Lisa Harrison, Client Partner, Korn Ferry. Technology makes this process faster and more effective, but selecting and deploying the right tech to create actionable outcomes can be challenging.
Looking into the future is tricky—an organization’s workforce does not behave linearly. People are promoted, move laterally, take sabbaticals, resign and retire. Internal factors, like weak employee engagement or burnout, can increase the risk of early departures. External market factors can impact the availability of people with the right skill sets and the ability to make key hires.
“Workforce planning technology can mitigate risk, reduce human bias and increase cost efficiencies,” says Adam Reeves, Director, TA Transformation. “For organizations drowning in data, the right tech stack will turn these numbers into easy-to-digest dashboards providing actionable insights so leaders can make evidence-based decisions. It’s changing how people talk about succession and talent acquisition at all levels.”
The right tech solution can also break down barriers between workforce planning and budget planning. Historically, these have been separate processes. A department leader might ask, “I need this many people, how many can I actually afford to hire?” An executive might say, “Here is the budget for the new role, now go find someone we can afford within this salary range.” Technology can bring these processes together by clearly defining the implications, breaking down silos and streamlining operations.
Given the clear benefits, why are companies struggling to leverage data analytics for smarter workforce planning? From HRIS to ATS, the market is crowded with technology solutions producing data. Balancing this tech stack is a challenge. For example, adding an additional analytics system can lead to integration issues. But starting over with a “single solution” system may not work either. Single solution systems can be expensive and ultimately "average" at many things rather than excelling at one.
Organizations often lack the budget, tools, decision-making governance and internal knowledge to successfully evaluate and deploy workforce planning tech, whether it’s an integration or full system solution. The result is tech that misses the mark for an organization’s immediate needs.
“With so many workforce planning challenges, companies try to solve for everything at once and end up solving nothing at all,” said Reeves. “They’re trying to buy a mansion when they just need a roof over their heads. Workforce planning should be an integrated, agile and iterative process. Begin with the starter home and build from there.”
Choosing the right workforce planning tools doesn’t have to be complicated. By defining the key challenges and understanding desired outcomes, you can select and deploy a solution that delivers meaningful planning insights. These are some steps to guide your organization:
Focus on the primary problem you must solve rather than trying to solve everything simultaneously. Are you struggling with skills gaps, succession planning, talent management, or employee engagement? Prioritize the outcomes you need for the most impactful changes, then choose your technology solution rather than picking a technology and trying to make it fit your problems.
When you’re clear about your need, you’re also clear about the desired outcome—and how this outcome will differ from your current approach. For example, let’s say your primary problem is identifying and filling skill gaps. You need a faster, more efficient method of doing this versus your current manual skills capture, which is resource and time-intensive.
Given these needs, the right tech solution will analyze the skills landscape within your organization, identify where these skills exist within your organization, and highlight the skills gaps. AI can augment data from CVs, LinkedIn profiles and Teams profiles, process those skills, and then turn the data into a clear visualization for instant insights and next steps.
Solutions typically fall into one of four categories: buy, borrow, build or bot. Continuing with our previous problem–identifying and filling skill gaps–data can help determine the right solution for your organization:
Before moving forward, use tech to consider how different solutions play out. For example, if you make zero changes to your current workforce, what is the expected attrition, at what rate would people age out of your workforce, and how would certain skill gaps worsen? Forecasting is never 100% accurate, but the goal is not to have perfect predictions.
“Often the value is in the planning process itself, not the actual plan,” said Harrison. “Scenario planning allows you to consider all possible futures and prepare for the most likely scenarios based on your strategic priorities, developing plans to mitigate risk and maximize potential.”
From talent acquisition to succession, the right workforce planning tech can play a transformative role in your organization’s future. If you need support evaluating vendors, Korn Ferry can help. We partner with a variety of vendors to develop customer solutions and build a 12-18 month forecast. Our team of experts support clients throughout the process of selecting and deploying workforce planning tech to create the outcomes identified and help solve talent challenges.
Ready to take the first step towards workforce planning tech selection and deployment? Contact us to get started.