Consumer and Commercial Financial Services

Investing in proven talent strategies to secure your future

The banking industry is reinventing itself. Ongoing digital transformation is leading banks to focus on innovation to prepare for a tech-driven future. With the rise of FinTech and other disruptive technologies, banks have been forced to transition away from traditional ways of doing business. Combine the push for digitalization with intense competition, global economic uncertainty and a restrictive regulatory environment— banks must find new ways to improve operational efficiencies and offer exceptional customer experiences.

To deliver on the promise of technology and avoid falling victim to the risks inherent in change, banks need a new set of strategies and a new breed of leaders who can execute this transformation. As senior-level talent retires, banks also need to find the next cohort of executives—and ensure they have the skills to connect the dots between the tech and financial services worlds.

Our team of highly specialized banking consultants can help you find talent to bridge the gap. We deliver end-to-end talent solutions tailored to banking and FinTech companies of all sizes, from start-ups through multinationals. With candidate profiles on over 1 million banking professionals, and assessment and rewards data on over 2 million financial services professionals— we have the insights and reach to help you create a leadership pipeline and cultivate emerging talent to maximize your productivity and profitability.

What we do

Our banking consultants can help you attract, develop, and retain best-in-class talent for your organization.

Adjusting to constant disruptions in the market requires an agile pipeline of leadership talent prepared to weather the storm. We work with you to assess the full spectrum of your talent-related needs.

Where we can help

Your performance and results are what matters. We partner with you to continually evolve and optimize to reflect the changing needs of your business. We help our banking clients address challenges like these:

Improving diversity and inclusion

Wall Street has long struggled to create more diverse and inclusive cultures. Although many financial services organizations have run campaigns to improve their hiring and engagement of diverse employees, those efforts have not created a sustainable pipeline of diverse talent. As a result, few women and people of color make up banks’ leadership ranks.

We help you adopt a systemic approach to diversity and inclusion. We work with you to build the two critical pillars of a diverse and inclusive organization. These are behavioral inclusion, where we enable leaders and employees to recognize and mitigate bias, and structural inclusion, where we reshape your talent processes to ensure these are fair and equitable. In short, we show you how to eliminate exclusionary preferential patterns and adopt equitable practices that allow you to maximize the full potential of your workforce.

Managing digital transformation

Digitalization continues to revolutionize traditional banking. Whether the goal is to enhance the customer experience, reduce bottom-line costs, or grow market share and reach, digitalization plays an important part in achieving banks’ goals. But the benefits of digitalization—higher productivity, lower transaction costs, greater capital efficiency, and stronger operational resilience—require banks to develop new capabilities in existing talent and to attract, engage and retain new talent that can stay connected with consumers and businesses. Banks also need leaders who are ready to drive the transformation journey.

We work with you to establish the key supports for digital transformation. To capture new opportunities in the banking market, and thrive during disruption, you’ll need a workforce teeming with learning agility.

Our research has shown that companies with a highly agile workforce have 25% higher profit margins than its peers. Meaning, you’ll also likely need to evolve your culture. Traditionally, the industry has prized traditional values, such as limiting risk and ensuring predictability. We help you embrace disciplined risk-taking that allows you to seize the opportunities that FinTech and technology present . Finally, we develop strong employer branding to help you attract qualified talent across compatible industries and more deeply engage existing team members.

Building a leadership pipeline

Preparing successors requires an organization to understand its internal talent pipeline and develop a thoughtful and transparent succession strategy. But fewer than a third of financial services executives (28%) believe there’s a ready-now successor to their position. And only 56% believe their organization has a comprehensive succession plan.

Our banking consultants offer actionable, research-backed insights that you understand and develop the talent you have. We create an executive Success Profile aligned with your organization’s strategy to show you whether you’ve got the talent you need for the future. Our leadership assessments will assist you as you decide how to allocate your resources: either towards learning and development for high potentials or in recruiting new prospective leaders. Then we help you implement succession strategies and planning processes, so you can map out generations of future leaders.