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THE PROBLEM The food business has rarely faced so many changes in consumer tastes so fast.
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WHY IT MATTERS Restaurants, fast-food chains, and grocery stores form a major pillar of the global economy.
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THE SOLUTION Create more nimble organizations that won’t be caught off guard by rapid change.
November 24, 2025
As a busy, career-minded, single woman living in New York City, Nina Mehta sees dining out as an important part of her professional and social life. Or, rather, she did. The digital-media producer has been going to restaurants a lot less frequently lately. She’s also been ordering in less and being more intentional about what she cooks at home—and not just to be healthy. Rising food costs, an unsteady economy, and a long period of unemployment following a layoff have, as she understatedly puts it, “impacted my finances.”
“Saving money was a huge reason for changing how I eat,” says Mehta, who says she’s cut her eating and ordering out from one to two meals per day to less than one per week.
Mehta isn’t alone. She’s one of the tens of millions of people around the world who are changing their food habits and giving a host of huge businesses—from restaurants and fast-food chains to grocery stores—a serious case of indigestion. While some of the changes may be temporary, they’re creating enormous challenges for big firms to keep up with, and industry pros fear many may reflect more permanent lifestyle changes. Already, the health-food craze that so disrupted food businesses seems here to stay, while inflation sent waves of shoppers to discount aisles, and they never left. Now, everything from tariffs to an out-of-nowhere boom in the use of weight-loss drugs is shifting habits even more. In the US alone, six million people trying drugs like Ozempic and Wegovy find themselves eating a lot less and a lot differently.
“Determining what’s a fad versus a trend is one of the hardest things for a food leader today to figure out.”
Together, these shifts amount to a shakeup the likes of which the food sector hasn’t faced in generations. It’s one that helps some sectors but throws a curveball at others. Foot traffic at restaurants is down across the board, for example, but many outlets have done well raising prices or cutting back on serving sizes. A handful of the world’s most iconic chains were forced to shutter locations and threaten bankruptcy, but stalwarts like McDonald’s and Starbucks decided to remake stores, menus, and the customer experience to stay ahead of the game. On the grocery side, as many as nine out of 10 consumers have changed their shopping habits because of higher prices, with about 44 percent trading down to generic brands. Yet at the same time, both restaurants and grocery stores are getting a boost from higher-end shoppers buying online or from instant-delivery apps. In short, while the disruptions of AI and various global events draw most of the world’s attention, it turns out that simple human eating habits can be just as jarring. “The changes have been slowly building over the last 10 years or so,” says Mark Moeller, a restaurant and hospitality consultant with four decades of experience. “Now, they are converging and exploding all at once.”

