Front Line Leadership Training

Influencing Outcomes Through Others


First-level leaders

  • Onsite Instructor-led
  • Virtual instructor-led
  • Micro-Lessons

Influencing Outcomes Through Others helps leaders hone their ability to prepare, deliver, and discuss their ideas, proposals, and requests to get the results they need. Leaders learn a process and skills to communicate clear, concise, compelling messages that influence outcomes through active dialogue, engagement and collaboration with others. 

Learning objectives

  • Describe what influence is and why it’s important  Frame ideas, proposals, and requests from the listener’s perspective
  • Apply a range of strategies to ensure that spoken messages are compelling and easy to understand
  • Build support and buy-in by encouraging an exchange of ideas, opinions, and concerns
  • Develop collaborative plans to move forward
  • Apply influencing skills to one-on-one, group, live, and virtual settings   

Behavioral Competencies

  • Communicates effectively
  • Courage
  • Drives vision and purpose
  • Interpersonal savvy
  • Persuades