Pop culture often paints artificial intelligence in a harsh light. 2001: A Space Odyssey took a turn for the worse as the ship’s computer, HAL, overpowered a group of astronauts. The Matrix explored the idea that machines use humans for entertainment inside life simulations. In reality, of course, while there are challenges to work through, artificial intelligence is not the adversary science fiction tends to portray.
AI, including Generative AI, will automate tasks humans perform today, giving us the capacity to focus on strategic and creative tasks which only humans can do—those that require intuition, experience, empathy and the other attributes which will continue to elude the “smartest” AI is indeed reshaping how businesses operate, but people will remain at the core of the organization—and managing them will still be more important than managing technology.
The rise of AI in the workplace: how do people fit in?
AI in the workplace is experiencing rapid growth due to the meteoric rise of Generative AI. With the widespread availability of availability of easy-to-use tools, abundant data and sophisticated algorithms, computers are doing more extensive work in real-time, enabling people to spend their time on higher-level activities.
“The combination of these factors means that at the heart of almost every modern enterprise going forward, there will be an AI factory, a construct of networks and algorithms which will power much of the work that we do,” says Vinay Menon, Korn Ferry Senior Client Partner and Global Lead, AI Practice.
But AI doesn’t exist in a vacuum. It’s a tool that must be linked to clear business outcomes, such as streamlining HR processes to increase efficiency or improving workforce planning. Once a clear purpose is defined, the next focus is execution—and that comes down to having a team with the right AI-related knowledge and skills.
“Successful integration of AI into the workplace really starts with empowering individuals to use these tools,” says Bryan Ackermann, Head of AI Strategy and Transformation. “People are the deciding factor.”
Empowering people to succeed with AI
AI products are tools. Just like any other tool, AI’s power lies in the user. ChatGPT, for example, can answer any query, but the quality of the answer depends on the parameters supplied by the user. Higher-quality directions yield higher-quality answers. Then, responses from Generative AI must be validated by the human, again leveraging experience intuition, common sense, and context. The same goes for other AI functions in the workplace–the skills and mindsets of the people using them impact their value and benefit.
Leaders can ease adoption hurdles by empowering teams to experiment with new technology and functionalities. Many AI platforms have “sandboxes” or places to test without fear of losing or altering company data. Your employees will have questions, so create a welcoming space for them to ask—even if the questions are as simple as, “Am I supposed to do this?” or, “Can I experiment with this?” That space can be in a conference room or over video call as a strategic discussion, or it can be a more hands-on approach where employees sit down with the technology and ask questions about the experience as they go.
“If given a little bit of autonomy and voice to say, ‘Oh, this is how I would approach the work,’ the organization can learn a lot more and see how these skills can be applied more readily. It starts with the freedom to experiment,” says Tessa Misiaszek, PhD, Head of Research at the Korn Ferry Institute.
As more technology talent comes in, organizations must look at the career paths of their organization. What was once the traditional advancement route may look a bit different in the age of AI. When people can envision their journey and the progress they need to make, they’ll be more likely to embrace new technology and platforms rather than seeing them as adversaries.