Sale Conversation Meter

Buyer expectations have skyrocketed—and so has the pressure on sellers. Are you keeping up?

Take our diagnostic to review your approach

  • Check your ability to exceed buyer expectations through content and insights.
  • Evaluate your use of sales methodology, sales skills and enablement practices in delivering value to the customer.
  • Benchmark your approach against 1,000 sales leaders to see where you're strong and where you have gaps.
Sale Conversation Meter

About the assessment

Delivering perspective is the art of truly understanding a buyer's business challenges. bringing a deep knowledge of the customer's business to provide education and insights. Adopting this concept offers sellers the biggest opportunity to differentiate themselves in an increasingly competitive marketplace. Our research shows that when organizations drive perspective into their approach. they're 4X more likely to have deep relationships with clients and,achieve12% higher win rates.

We created this diagnostic to help you understand how well your sellers deliver perspective and how your organization uses coaching, content and training to get a competitive edge—and ultimately exceed your customer's expectations every time.

You'll get a report that benchmarks your performance against 1.000 global sales organizations and gives you practical steps for your sellers to hold better conversations and create a better overall customer experience.

 

Sales conversation practices

Please select your level of agreement with each statement below.

  • Strongly disagree
  • Disagree
  • Somewhat disagree
  • Neutral
  • Somewhat agree
  • Agree
  • Strongly agree

We use a formal process to effectively gain access to, and engage, key decision makers.

We effectively use call planning tools to prepare for customer interactions.

We consistently conduct mutually-valuable sales calls with customers and prospects.

Customers have consistently positive interactions in every channel they use to engage with us.

We provide clients with insights and perspective that reframe their thinking.

We effectively use questioning skills to reveal customer needs, including unrealized needs.

Sales conversation practices

Please select your level of agreement with each statement below.

  • Strongly disagree
  • Disagree
  • Somewhat disagree
  • Neutral
  • Somewhat agree
  • Agree
  • Strongly agree

Our sellers effectively communicate value messages that are relevant to buyers’ needs.

Our customer service interactions enhance the overall customer experience.

We effectively negotiate to resolve differences and agree on a mutually-beneficial solution.

Our sellers have access to effective content, aligned to the customer’s journey.

Our sales managers effectively coach salespeople to higher levels of performance.

We offer impactful training throughout a seller’s career.

About you

Have you taken courses with Miller Heiman Group, now part of Korn Ferry, before?

Please select your role in your sales organization:

Unlock your report

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